Podcast: Paul Spiegelman - Why is Everyone Smiling: The Secret Behind Passion, Productivity, and Profit

How many small businesses have a full-time employee whose official title is Queen of Fun and Laughter? How many have a CEO and COO who dress in matador outfits for a company holiday video version of “Dancing with the Stars?” Beryl is a “Top Small Workplace” because of one secret—its focus on people. Visitors report they feel the “vibe” when they walk in the door.. read more | listen to the podcast

Keep 'em smiling

In a challenged economy, an employer might think he doesn't need to try hard to hold on to staff. While that may be true, it won't inspire your workers to be very productive and, the first chance they get, they might bolt.

Costco member Paul Spiegelman knows something about keeping his employees happy. the Beryl Companies (www.beryl.net) in Bedford, Texas, which he started in 1985 with his two brothers, has been rated one of the best small businesses to work at in Texas. read more (page 9)

Podcast: Keep Employees Engaged

The biggest asset to any organization is its people. That’s what Paul Spiegelman, CEO of The Beryl Companies, would tell you. Xerox Exchange recently caught up with Spiegelman to talk about his book, Why is Everyone Smiling?, the story of how Beryl implemented traditional business principles and created a work environment that keeps employees engaged. read more | listen to the podcast

Why Is Everyone Smiling? by Paul Spiegelman | Book Brief

Why is everyone smiling? That's the question Author and CEO, Paul Spiegelman, claims is most commonly asked when customers and clients visit his company, Beryl. He believes the reason behind the company's success is its special culture. Spiegelman joins us today to explain what it takes to keep everyone in your organization smiling.
(watch video)

Employees Want Bosses with 'Sense of Humor'

Employees want a leader with a sense of humor. That's the overwhelming position taken in a survey of 492 full- or part-time adult employees who work in office environments.

The new survey, developed by Robert Half International, found that 65 percent of respondents said it is very important "for managers to have a sense of humor."
(read more)

Why is Everyone Smiling

- by John Moore
Beryl operates call centers for hospital and health care providers. So when you call a hospital in the middle of the night, chances are you’ll be talking to a nurse at a call center and maybe a nurse from Beryl. This not a glamorous business but it is a necessary business.

As Paul says... (read more)

Even $20,000-a-year employees are smiling
By making work fun, Beryl defies call center norm of high turnover

by Cheryl Hall
Think call center and the words employment paradise probably don't pop to mind.

But Bedford-based Beryl Cos., which runs call centers for hospitals, keeps winning awards for being a great place to work.

How?... (read more)

Service with a Smile

by Kevin Zimmerman
When thumbing through the latest business books, coming upon the title "Why Is Everyone Smiling?" (Brown Books) might cause one to look around his or her office and reply, "Uh, everyone ISN'T smiling."

But if that's true, your company might learn a lesson from the book's author, Paul Spiegelman... (read more)

Martin Birnbach Radio Show

Hear the 30 minute interview with author, Paul Spiegelman. (listen)

Best Practices - Your Good Habits Can Rub Off On Your Business

This article mentions three personal "good habits" that business leaders find have a positive impact on their professional success. (read more)